Versand
Collection (if applicable)
Once your order is ready for collection and you have been notified via email, we will only keep your order up to 30 days from the date of our collection email. Buyer is responsible to book a collection slot or opt for courier within these 30 days. No reminder will be send on uncollected order. All uncollected orders will be disposed and payment will not be refunded either in full or partial.
Refunds (if applicable)
We will only process refund when we are not able to secure your ordered items. An email will be send to notify you that we are not able to secure your item. Full refund will then be processed to your assigned bank details.
Unboxing of parcel video from the beginning to the end without editing showing the missing item will be required for us to investigate and propose with solution.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@houseofkpop.com
Exchanges (if applicable)
We only replace items that are send wrongly. If you need to exchange it, send us an email at support@houseofkpop.com
Unboxing of parcel video from the beginning to the end without editing showing the wrong item will be required for us to investigate and propose with solution.
Shipping
To return your product, you should send us an email at support@houseofkpop.com first.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you stay, the time it may take for your exchanged product to reach you, may vary.